Effective Date: 10/22/24

1. Introduction

At Diamond in The Back Productions, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, billing address, and payment information.
Non-Personal Information: Browser type, IP address, pages visited, and time spent on our site.

3. How We Use Your Information

We may use your information for:

Processing and fulfilling your orders
Communicating with you about your orders and inquiries
Sending promotional materials and updates (with your consent)
Improving our website and services
Analyzing website traffic and usage

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers (e.g., payment processors, shipping companies) to fulfill your orders
Legal authorities if required by law or to protect our rights

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

Access your personal information
Request corrections to your information
Opt-out of marketing communications

8. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of any significant changes by posting a notice on our website.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Diamond in The Back Productions

bookdiamondndaback@gmail.com

404-509-6509

303 Perimeter Center N Suite 300

Atlanta GA 30346

Return Policy

Effective Date: 10/22/24

At Diamond in The Back Productions, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help! Please review our return policy below.

1. Eligibility for Returns

You may return items within 10 days of receiving your order. To be eligible for a return, items must be:

Unworn and in their original condition
With all tags attached
In the original packaging

2. Non-Returnable Items

The following items cannot be returned:

Gift cards
Sale items
Items marked as final sale

3. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer service team at [bookdiamondndaback@gmail.com or 404-509-6509 to request a return authorization.
Pack the item securely in its original packaging.
Include a copy of your receipt or proof of purchase.
Ship the package to the address provided by our customer service team.

4. Return Shipping Costs

You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund.

8. Changes to the Return Policy

We may update this return policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions or concerns about our return policy, please reach out to us:

Diamond in The Back Productions
bookdiamondndaback@gmail.com
404-509-6509
303 Perimeter Center N Suite 300 Atlanta GA 30346

Shipping Policy

Effective Date: 10/22/24

We offer a flat shipping rate of $9.99 on all orders shipped within the United States.

Processing Time:
Orders are typically processed within 1-3 business days.

Shipping Time:
Once processed, delivery usually takes 3-7 business days, depending on your location.

Tracking Your Order:
You will receive a tracking number via email once your order has shipped, so you can easily monitor its progress.

If you have any questions about your order, please contact us at bookdiamondndaback@gmail.com.

Thank you for choosing Diamond in The Back Productions!

Let’s Work Together

Get in touch so we can start working together.